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Article
Publication date: 27 March 2023

V. Shela, T. Ramayah and Noor Hazlina Ahmad

This study explores the potential role of improvisation capability in enhancing organizational resilience. Additionally, this paper unravels novel strategies to support the…

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Abstract

Purpose

This study explores the potential role of improvisation capability in enhancing organizational resilience. Additionally, this paper unravels novel strategies to support the development of organizational improvisation capability.

Design/methodology/approach

An in-depth review of the latest development of organizational resilience and improvisation provided insight into the linkages between the concepts. The current literature gap provides reasons to discuss the latest strategies to foster improvisation capability to amplify organizational resilience.

Findings

This study identifies the pertinent role of improvisation capability in amplifying organizational resilience and discusses various feasible strategies to cultivate organizational improvisation capability.

Originality/value

This research provides valuable insights to help organizations remain resilient in a disruptive environment. The study also offers cutting-edge strategies to nurture improvisation capability as a way forward to drive organizational resilience.

Details

Development and Learning in Organizations: An International Journal, vol. 38 no. 1
Type: Research Article
ISSN: 1477-7282

Keywords

Article
Publication date: 8 November 2021

V. Shela, T. Ramayah and Noor Hazlina Ahmad

This paper aims to highlight the potential role of collective mindfulness as a key success factor for organizational resilience. It also outlines the processes and essential…

307

Abstract

Purpose

This paper aims to highlight the potential role of collective mindfulness as a key success factor for organizational resilience. It also outlines the processes and essential contexts that support the cultivation of collective mindfulness capability in organizations.

Design/methodology/approach

A review of the relevant articles and current development in the area of organizational resilience and collective mindfulness provided an in-depth understanding and valuable insights into how collective mindfulness can be utilized to engender organizational resilience in the challenging business world.

Findings

This paper provides a brief overview over the crucial role of collective mindfulness capability in augmenting organizational resilience. Additionally, the processes of collective mindfulness and the essential contexts for developing and sustaining this capability is also unveiled.

Originality/value

The paper offers practical solutions for the anxiety faced by many organizations around the globe due to the relentless disruptions by highlighting on the potential role of collective mindfulness. It reveals the way that organizations can undertake to wade through the waves imposed by the current volatile environment by leveraging on collective mindfulness capability.

Details

Development and Learning in Organizations: An International Journal, vol. 36 no. 5
Type: Research Article
ISSN: 1477-7282

Keywords

Article
Publication date: 18 April 2019

Siti Hasnah Hassan, Noor Mohamed Mohamed Haniba and Noor Hazlina Ahmad

In this twenty-first century, the emergence of social media has been integral in business-related processes, especially in small- and medium-sized enterprises (SMEs), which allows…

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Abstract

Purpose

In this twenty-first century, the emergence of social media has been integral in business-related processes, especially in small- and medium-sized enterprises (SMEs), which allows businesses to interact and build a relationship with customers to improve their sustainable service quality. Concisely, this study aims to examine the benefits of social customer relationship management (s-CRM) performance from the perceptive of SMEs owned by Muslims.

Design/methodology/approach

A survey method was used and the data were gathered from 135 SMEs which participated in Halfest (Halal Fiesta Malaysia) trade show in Kuala Lumpur, Malaysia.

Findings

Interestingly, the results revealed that the adoption of information and communications technology (ICT) has both direct and indirect impacts on s-CRM performance. On the other hand, the perceived value of s-CRM mediates the relationship between customer information management and performance of s-CRM. In this context, the perceived value was ascertained to be an influential factor for both ICT adoption and customer information management.

Research limitations/implications

With a connection to the results, this study concludes that to enhance business performance to sustain in the marketplace, the establishment of s-CRM is crucial, as it has significant implication in marketing, customer service and sales department of SMEs.

Originality/value

This paper provides new insight into the importance of s-CRM to SMEs to improve interactions with the key stakeholders and convey meaningful insight to instil customer-centric practices.

Details

International Journal of Ethics and Systems, vol. 35 no. 2
Type: Research Article
ISSN: 2514-9369

Keywords

Article
Publication date: 2 February 2021

Qaisar Iqbal, Noor Hazlina Ahmad and Zeyun Li

This study draws on the upper echelon perspective and effectuation theory to put insights on the relationship between sustainable leadership and sustainable performance.

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Abstract

Purpose

This study draws on the upper echelon perspective and effectuation theory to put insights on the relationship between sustainable leadership and sustainable performance.

Design/methodology/approach

The study had adopted the cluster-sampling approach to collect data from 500 small and medium enterprises (SMEs) established in China and India with 46.60% response rate. The SmartPLS 3.0 was employed for data analysis.

Findings

This study verified the mediating role of frugal innovation in emerging markets. Both market and technological turbulence significantly moderated the sustainable leadership-frugal innovation relationship. Nevertheless, the effect of sustainable leadership on frugal innovation did not vary for the different values of entrepreneurial bricolage.

Originality/value

This article contributes by revealing the moderating effect of market and technological turbulence as moderator. Greater market and technological turbulence led to greater impact of sustainable leadership practices on frugal innovation.

Details

Leadership & Organization Development Journal, vol. 42 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 19 September 2018

Asliza Yusoff, Noor Hazlina Ahmad and Hasliza Abdul Halim

Drawing on the institutional theory and the theory of planned behaviour, the purpose of this paper is to empirically investigate the impact of social institutional and…

Abstract

Purpose

Drawing on the institutional theory and the theory of planned behaviour, the purpose of this paper is to empirically investigate the impact of social institutional and psychological variables on the formation of agropreneurial intention and behaviours using samples from Malaysia.

Design/methodology/approach

Via a six-month longitudinal study, the paper analyses whether normative forces supplied by subjective norm and social networking impact psychological variables and agropreneurship activities.

Findings

The model explained a satisfactory percentage of the variance in all five dimensions of agropreneurial behaviour, intention and the psychological variables. The results suggest a certain path in the configuration of agropreneurial intention and behaviour.

Research limitations/implications

The longitudinal effect of intention on actual agropreneurial behaviour was limited to six months longitudinal time only. Hence, the causality between intention and actual behaviour could not be strongly demonstrated. Nevertheless, future study on agropreneurial behaviour can replicate this study by extending the longitudinal time frame to more than six months.

Practical implications

Key policy actions should increase the agropreneurial social events such as agropreneurship’s seminars, forums or workshops to exert more normative influence on the young Gen Y.

Originality/value

This study shows that the development of agropreneurial intention and behaviour is the significant effect of social institutional and psychological influences. The results suggest that six-month period is adequate for Malaysian Gen Y to make appropriate preparation for the establishment of an agropreneurial business.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 25 no. 3
Type: Research Article
ISSN: 1355-2554

Keywords

Article
Publication date: 29 August 2019

Haniruzila Hanifah, Hasliza Abdul Halim, Noor Hazlina Ahmad and Ali Vafaei-Zadeh

Innovation performance is an issue that has a profound effect not only on Malaysian large companies but also among small and medium enterprises (SMEs) especially Bumiputera SMEs…

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Abstract

Purpose

Innovation performance is an issue that has a profound effect not only on Malaysian large companies but also among small and medium enterprises (SMEs) especially Bumiputera SMEs. The purpose of this paper is to explore the theoretical review of innovation culture pertaining to innovation performance by conducting a literature review on SME studies. The previous reference on innovation performance in Malaysian SMEs is still scarce, even though it is the key benchmark to measure firm performance. It has been demonstrated by the literature that innovation culture is significantly associated with innovation performance. Nonetheless, its effect on Bumiputera SMEs is still underexplored. Thus, this study examines the importance of internal factors (specific human capital and social capital) to innovation culture in driving innovation performance.

Design/methodology/approach

A questionnaire-based survey was conducted to gather data from Bumiputera SMEs. A total of 140 responses were obtained and analyses were carried out using Smart-PLS software to produce interesting findings.

Findings

The findings indicate that social capital (relational capital and social network) has a significant impact on innovation culture and indirectly impacts innovation performance. The findings also reveal that specific human capital does not have significant impact on innovation culture and innovation performance. This paper shows the importance of social capital and how it directly influences Bumiputera SMEs and innovation performance. This result will be encouraging to firms in other developing countries.

Practical implications

Although SMEs play an important role in economic development, their contribution to innovation is small and marginal. This study makes an important contribution by providing information to the Malaysian SMEs, especially those that are of Bumiputera status on the factors that could enhance innovation performance and nurture innovation culture in their organisations. Thus, it is hoped that this study will generate interest among researchers to attain more conclusive evidence about the practice of innovation culture among Malaysian SMEs.

Originality/value

This paper is one of the first to address the mediating effect of innovation culture on specific human capital, social capital and innovation performance.

Details

Benchmarking: An International Journal, vol. 27 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 21 December 2021

V. Shela, T. Ramayah and Ahmad Noor Hazlina

The manufacturing sector is well known for its significance in upholding the economic prosperity of many nations. However, in today's unprecedented environment, the resilience of…

1800

Abstract

Purpose

The manufacturing sector is well known for its significance in upholding the economic prosperity of many nations. However, in today's unprecedented environment, the resilience of this sector has become vulnerable to relentless catastrophic events, thus gaining a serious concern among the economies driven by this sector. Albeit the various determinants, human capital emerges as the widely accepted core factor that holds the key to proliferate organisational resilience. Therefore, the present systematic literature review seeks to intensify the understanding of the link between human capital and organisational resilience in the manufacturing context.

Design/methodology/approach

This paper systematically reviews the studies converging human capital and organisational resilience in the context of manufacturing from the year 2011 to 2021 based on the PRISMA protocol. A bibliographic coupling analysis was carried out using VOSviewer software to expose the main research themes and trends concerning the relationship.

Findings

The bibliographic coupling analysis discovered links between publications to produce a framework outlining a holistic state-of-art of the literature intersecting human capital and organisational resilience. The analysis identified main research themes by clustering the prior studies into seven groups, which describe the direction of the literature.

Originality/value

This study offers a novel framework and in-depth understanding to the research community to delve into the interrelationship between human capital and organisational resilience research. Guided by the gaps in the literature, a set of outstanding avenues for the forthcoming studies are also proposed.

Details

Journal of Intellectual Capital, vol. 24 no. 2
Type: Research Article
ISSN: 1469-1930

Keywords

Article
Publication date: 10 January 2020

Qaisar Iqbal and Noor Hazlina Ahmad

Many scholars of business ethics have emphasised for new research theories and methods that make a substantial contribution to improving business ethical practices and standards…

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Abstract

Purpose

Many scholars of business ethics have emphasised for new research theories and methods that make a substantial contribution to improving business ethical practices and standards globally. This study aims to explore the impact of workplace spirituality and its four dimensions-meaningful at work, transcendence, mindfulness and compassion over the nepotism-favouritism in ASEAN Region. This study also contributes to literature by investigating role of gender over the association of workplace spirituality, and its dimensions with nepotism-favouritism.

Design/methodology/approach

Data was collected through self-administered questionnaires from employees of the service sector working in Singapore, Malaysia and Myanmar. SPSS and SmartPLS software were used for data analysis.

Findings

The findings of this study suggest that there is significant negative impact of workplace spirituality on the nepotism-favouritism. Four dimensions-meaningful at work, transcendence, mindfulness and compassion has significantly negative influence on nepotism/favouritism. With change of gender, impact of workplace spirituality and its three dimensions-meaningful at work, compassion and transcendence exhibit varying influence on the nepotism-favouritism, which indicates presence of moderating effect. This study concludes with no moderating impact of gender over the association of mindfulness and nepotism-favouritism.

Originality/value

This study presents empirical evidence from ASEAN region, which is useful for practitioners to abolish corruption in the context of nepotism-favouritism.

Details

Journal of Asia Business Studies, vol. 14 no. 1
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 7 October 2019

Haniruzila Hanifah, Hasliza Abdul Halim, Noor Hazlina Ahmad and Ali Vafaei-Zadeh

Innovation has become an approach to create value for the customer to remain competitive in the market. However, previous research on innovation performance particularly among…

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Abstract

Purpose

Innovation has become an approach to create value for the customer to remain competitive in the market. However, previous research on innovation performance particularly among Bumiputera small and medium-sized enterprises (SMEs) had received little intention. Hence, Bumiputera SMEs need to inculcate the innovation culture to generate innovation performance. As such, the purpose of this study is to examine the ambidextrous orientation and innovation strategy on innovation culture, and how innovation culture could mediate the relationship between ambidextrous orientation and innovation strategy and innovation performance. In addition, this study also examines the role of government support as the moderator between innovation culture and innovation performance.

Design/methodology/approach

Data were collected from 140 Bumiputera SMEs and analyzed using partial least square-structural equation modeling via Smart PLS.

Findings

Findings indicated that ambidextrous orientation (alignment and adaptability) and innovation strategy (proactive creativity strategy and growth risk orientation strategy) had a significant impact on innovation culture. Besides, innovation culture mediated the relationship between alignment, proactive creativity strategy, growth risk orientation strategy and innovation performance. Surprisingly, innovation culture does not significantly mediate the relationship between adaptability and innovation performance. However, government support plays an important role to support innovation culture and innovation performance in Bumiputera SMEs.

Originality/value

This study makes both theoretical and practical contributions, especially in identifying the significant role of Bumiputera SMEs in creating an innovation culture. Besides, it explained government support as an important role in strengthening the relationship between innovation culture and innovation performance. The findings of the study will provide great help to Bumiputera entrepreneurs in formulating innovation culture in Malaysian SMEs.

Article
Publication date: 12 December 2016

Ho Chea Hooi, Noor Hazlina Ahmad, Azlan Amran and Syed Abidur Rahman

The purpose of the study is to delve the influencing factors of sustainable entrepreneurship among SMEs in Malaysia. The heightened awareness in sustainable development coupled…

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Abstract

Purpose

The purpose of the study is to delve the influencing factors of sustainable entrepreneurship among SMEs in Malaysia. The heightened awareness in sustainable development coupled with globalisation has created immense aspiration, enthusiasm and interest in the trajectory of sustainable entrepreneurship. With this set of circumstances, the objective of the study is to explore the possible predictive factors that enhance sustainable entrepreneurship among Malaysian small and medium enterprises (SMEs).

Design/methodology/approach

This study examined the relationships between sustainable entrepreneurship, entrepreneurial orientation, sustainability orientation and entrepreneurial bricolage through the lens of a resource-based view, upper echelons theory and corporate social responsibility. A total of 102 responses from a survey instrument from Malaysian SMEs were analysed using partial least squares-structural equation modelling.

Findings

The results indicated that the entrepreneurial orientation is associated with the degree of sustainable entrepreneurship, and is mediated by the role and degree of entrepreneurial bricolage.

Originality/value

This study highlights the importance of sustainable entrepreneurship among SMEs with respect to the heightened societal and environmental awareness among consumers and international regulation concerning environmental protection.

Details

Management Research Review, vol. 39 no. 12
Type: Research Article
ISSN: 2040-8269

Keywords

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